At Vayeli, we want the checkout process to be simple and straightforward. We offer a variety of commonly used payment options, allowing you to select the payment method that is most convenient for you.
Accepted Payment Methods
Vayeli accepts the following payment methods for purchases made through our website:
- Shop Pay
- Visa
- Mastercard
- American Express
Frequently Asked Questions
Welcome to Vayeli. We’ve put together answers to some of the questions customers may have about ordering, payment, shipping, returns, and refunds.
What does Vayeli sell?
Vayeli offers women's clothing through our online store.
What payment methods do you accept?
We accept the following payment methods:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
How long does it take to process an order?
Orders are generally processed within 1–3 business days after the payment has been successfully completed.
Is shipping free?
Yes. Standard shipping is free on all products purchased from Vayeli.
How long will my order take to arrive?
After your order has been processed, standard delivery generally takes 3–8 business days.
Please keep in mind that actual delivery times may vary depending on the destination and shipping conditions.
Will I receive a tracking number?
Yes. A tracking number is provided once your order has been shipped, allowing you to follow the progress of your package.
What is your order cut-off time?
Our daily order cut-off time is 5:00 PM Los Angeles time, USA.
Orders placed after the cut-off time may be processed on the next business day.
Can I return an item?
Yes. Vayeli accepts eligible returns within 30 days of delivery.
To qualify for a return, the item must be unused and in its original condition.
Who pays for return shipping?
The customer is responsible for return shipping costs.
Before sending anything back, please contact Vayeli for return instructions.
How do I request a return?
Please contact us at support@vayeli.shop with your order information and details about the return you would like to make. Our team will provide the necessary instructions.
Please contact us before sending a return package.
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
How long does a refund take?
Once your return has been received and approved, please allow 5–10 business days for the refund to be processed.
The time it takes for the funds to appear in your account may also depend on your bank or payment provider.
What happens if my returned item is not eligible?
Returned merchandise must be unused and meet the requirements of our return policy. An item that does not meet these requirements may not qualify for a refund.
How can I contact Vayeli?
If you have a question about an order, payment, shipping, return, or refund, you can reach us at:
Vayeli
Email: support@vayeli.shop
Phone: +1 574 241-6292
Address: 1234 N Eddy St, South Bend, IN 46617, United StatesBusiness Hours: 9:00 AM–6:00 PM, based on the local time at our business location.
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
When Your Payment Is Charged
Payment is collected when you complete your order at checkout. Please review your billing and payment information carefully before submitting your order. Providing incorrect information may cause a delay in processing your purchase.
If a payment is declined, cannot be authorized, or otherwise cannot be completed, the order may remain unprocessed until a successful payment method is provided.
Order Processing
Once payment has been successfully received, we normally process and prepare your order within 1–3 business days.
After your order has been shipped, you will receive a tracking number so you can check the shipment's progress.
Daily Order Cut-Off
Our order cut-off time is 5:00 PM Los Angeles time, USA.
Orders submitted after this time may be treated as orders received on the following business day for processing purposes.
Shipping
We provide free standard shipping on all products.
Orders are generally delivered within 3–8 business days after processing. Actual delivery times can vary depending on the shipping destination and other circumstances affecting transportation.
Accuracy of Payment Details
Please ensure that the payment, billing, and other checkout information you provide is complete and accurate. Vayeli is not responsible for processing delays resulting from incorrect or incomplete payment information supplied by the customer.
If you have questions about payment or need assistance with an order, please contact us using the information below.
Vayeli
Email: support@vayeli.shop
Phone: +1 574 241-6292
Address: 1234 N Eddy St, South Bend, IN 46617, United States
Business Hours: 9:00 AM–6:00 PM, based on the local time at our business location.