Refund policy

At Vayeli, we want you to feel confident about your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, the item must be unused and in its original condition. Items that have been used, worn, damaged, or otherwise altered may not qualify for a return.

Please make sure the item is securely packed before sending it back to us.

Return Period

You have 30 days from the date you receive your order to request a return. Return requests made after this period may not be accepted.

To start a return, please contact our support team at support@vayeli.shop with your order details and information about the item you would like to return.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a shipping service that provides tracking, as Vayeli cannot be responsible for a return shipment that is lost or damaged while being sent back.

Refunds

Once your returned item is received and reviewed, we will process your refund if the return meets our eligibility requirements.

Approved refunds will be issued to the original payment method used for the purchase. Please allow 3–8 business days for the refund to be processed after the return has been approved. The time it takes for the refund to appear in your account may also depend on your bank or payment provider.