Privacy policy

At Vayeli, we want you to be happy with your purchase. If an item does not work out for you, we accept returns within 30 days, provided the item is unused and meets the return requirements below.

30-Day Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused and in its original condition.

Items that have been used may not be accepted for return.

How to Request a Return

If you would like to return an item, please contact our customer support team before sending it back. Include your order information and let us know which item you would like to return.

You can reach us at:

Email: support@vayeli.shop
Phone: +1 574 241-6292

Our team will provide the information you need to proceed with your return.

Return Shipping

Return shipping costs are the responsibility of the customer. Please make sure your return is packed securely before shipping it to us.

Refunds

After we receive your returned item, it will be reviewed to make sure it meets our return requirements. If the return is approved, your refund will be issued to the original payment method used when placing the order.

Please allow 3–8 business days for us to process an approved refund. Your bank or payment provider may require additional time before the refunded amount appears in your account.